Shipping policy

Domestic Canada Shipping Policy

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We currently partner with Canada Post shipping services. 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer a weight-based shipping rate for both domestic and international shipments.

Delivery delays can occasionally occur and are out of our control.

Shipped Separately

Some products might be shipped separately because they are packaged differently due to the nature of their size and shape.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active with 24-48 hours.

All tracking numbers can be found in the shipping notification emails we send out.  Tracking numbers generate when a shipping label is printed.  Please note that tracking information may not reflect any action for up to 24-48 hours after a label has been printed.

If it has been more than 48 hours since you received a shipping notification and the tracking still reflects no action or movement, please contact us at lisa@lisamitchellart.ca

Customs, Duties, and Taxes

Lisamitchellart.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

Shipments outside of the Canada may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Our customer is responsible for these fees. Any fees are paid to appropriate customs agency by our customer.

Damages

Lisamitchellart.ca packages all items with a great deal of attention and care to ensure safe delivery; however, if you receive your order damaged, please contact lisamitchellart.ca immediately upon receipt of your item(s).

Please take photos of all packing materials and damaged goods and send these to lisa@lisamitchellart.ca with any additional relevant details. 

International Shipping Policy

We currently offer shipping within Canada and the United States using the most affordable tracked shipping option available at the time through Canada Post postal services.