Refund policy

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within 14 days of delivery

Ship items back within 21 days of delivery in original packaging. 

Request a cancellation within 1 hour of purchase

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

• Custom or personalized orders
• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me at lisa@lisamitchellart.ca if you have any problems with your order.